My ADSL has been down for the past 24 hours or so because of BT. I have never experienced a network outage from any provider in any situation for that long. The only explaination is that they are truly incompetent. I’ve seen bare metal recovery of whole networks that is faster than BTs fixing of this outage. I’m going to ring them first thing on Monday to cancel my “contract”.
My “contract” is a strange thing. It seems that by verbally agreeing to take-on the BT service I agreed to terms and conditions that were only available on their web-page. These terms and conditions are reasonable if BT were a competent provider, but given that they’re incompetent the terms are not. It’s not the first time I’ve had problems with BT. In fact I’ve repeatedly asked them for a paper copy of the terms and even sent them a letter last Septemeber. They’ve never replied to me about this matter.
BT suck, do not use them as an internet service provider. They won’t be getting money from me in the future.